Customer Care Coordinator – Travel Services

Excitingtravelnow; Winooski (VT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who loves travel and delivering outstanding service. In this remote role, you will guide travelers through planning, answer inquiries, and coordinate itineraries with accuracy and warmth.

You\'ll maintain detailed records, follow procedures, and stay proactive in addressing client needs before, during, and after trips. Training and ongoing mentorship are provided to help you grow within the organization.

Qualifications

• Strong customer service and relationship-building abilities.
• Attention to detail with reliable follow-through.
• Self-directed mindset and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfort with learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as the primary contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship building

Detail-oriented

Remote work

Sales support / administration

Willingness to learn travel platforms

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization