Customer Care Coordinator – Travel Services

Excitingtravelnow; Smyrna (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training

Remote work

Advancement

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who loves helping travelers plan memorable trips. You will guide clients through the planning process, respond to inquiries, and ensure each itinerary receives attentive, professional support.

Working remotely, you’ll build relationships, maintain documentation, and follow company procedures while delivering consistent service. Prior customer service or admin experience is preferred, and an interest in travel is a plus.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Self-directed

Administrative support

Travel interest

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization