Customer Care Coordinator – Travel Services

Excitingtravelnow; Rock Springs (WY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Training

Remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will be the primary contact for travel inquiries, delivering timely responses and coordinating itineraries with a focus on client satisfaction.

The role supports remote work, emphasizes relationship-building and meticulous documentation, and offers training, tools and mentorship to advance within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Attention to detail

Remote work

Self-directed

Sales support

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization