Customer Care Coordinator – Travel Services

Excitingtravelnow; Trinidad (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning, deliver attentive support, and build strong client relationships. You will respond to inquiries, assist with itinerary updates, and ensure a smooth travel experience.

This remote role offers flexible work, ongoing training, mentorship, and opportunities for advancement within the organization. Candidates should be self-directed, detail-oriented, and comfortable working remotely.

Qualifications

• Experience in customer service, sales support, or administration preferred.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship-building

Remote work

Communication

Multitasking

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization