Customer Care Coordinator – Travel Services

Excitingtravelnow; Rome (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who guides travelers through planning and provides attentive, professional support. You will serve as the primary contact for inquiries and help manage itineraries with careful documentation and timely responses.

This role offers a flexible remote work environment, mentorship, and opportunities for advancement within the organization, leveraging strong customer service and travel interest to deliver excellent client experiences.

Qualifications

• Strong customer service skills and the ability to build rapport with clients.
• Attention to detail with reliable follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Willingness to learn new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary contact for travel‑related inquiries.
• Provide timely, accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow‑up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship building

Detail oriented

Self-directed

Remote work experience

Sales/administration

Tech‑savvy

Travel interest

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization