Customer Care Coordinator – Travel Services

Excitingtravelnow; Blackfoot (ID); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Training and mentorship

Flexible remote work

Advancement opportunities

Résumé du poste

Excitingtravelnow is seeking a Customer Care Coordinator who enjoys helping travelers plan and book trips. You will be the primary contact for inquiries, provide timely responses, and support itinerary updates with careful attention to detail.

This remote role emphasizes proactive communication, strong relationship building, and adherence to service standards. Training and mentorship are provided, with opportunities for advancement as you grow with the company.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsabilités

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Connaissances

Customer service

Relationship building

Detail oriented

Remote work

Travel interest

Description du poste

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization