Customer Care Coordinator – Travel Services

Excitingtravelnow; Saginaw (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator for Travel Services to guide travelers through planning and provide attentive support. This role emphasizes client care, clear communication, and proactive planning to ensure positive experiences across itineraries and bookings.

This position offers a flexible remote work environment, ongoing mentorship, and opportunities for advancement within the organization, with a focus on building lasting client relationships and delivering excellent

Qualifications

• Proven customer service experience and client relationship skills.
• Detail-oriented with strong follow-through.
• Self-directed with comfort working remotely.
• Experience in customer service, sales support, or admin roles.
• Ability to learn new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as primary contact for travel-related inquiries.
• Provide timely, accurate responses to questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Sales support

Administration

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization