Customer Care Coordinator – Travel Services

Excitingtravelnow; Starkville (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training, tools, and ongoing mentoring

Flexible remote work environment

Advancement opportunities within the

Job summary

Excitingtravelnow in the United States is seeking a Customer Care Coordinator to guide travelers through planning, answer inquiries, and provide professional support. The role emphasizes building positive client relationships and delivering attentive service across the journey.

Key duties include handling travel questions, coordinating itineraries, and maintaining thorough records while adhering to company standards.

Qualifications

• Demonstrated customer service experience and ability to build relationships.
• Detail-oriented with strong follow-through and organization.
• Self-directed with comfort in a remote work setup.
• Experience in customer service, sales support, or administration preferred.
• Willingness to learn new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship building

Attention to detail

Remote work

Sales support

Administration

Learning new systems

Travel interest

Job description

Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Qualifications

• Strong customer service and relationship‑building skills
• Detail‑oriented with strong follow‑through
• Self‑directed and comfortable working remotely
• Experience in customer service, sales support, or administration preferred
• Comfortable learning new systems and online platforms
• Interest in travel or tourism is a plus

What We Provide

• Training, tools, and ongoing mentorship
• Flexible remote work environment
• Advancement opportunities within the organization