Customer Care Coordinator 1 - Voice Operations

Inova Health System; Fairfax, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off and parental leave

Job summary

Inova Health System in Fairfax, VA, is seeking a Customer Care Coordinator 1 to join the Voice Operations team. The role is full-time, on-site in Fairfax, with 11:00am-7:30pm shifts Monday through Friday and every other weekend.

You will act as a liaison, screen calls, and ensure PHI/PII compliant information while coordinating virtual connections for patients and professionals. Preferred qualifications include hospital experience and understanding of medical terminology.

Qualifications

• Screens patient calls to determine their need and routes to appropriate connections.
• Provides PHI/PII–compliant information and supports collaboration with healthcare partners.
• Serves as liaison between Inova Health System and customers.
• Supports Inova services and programs as secondary customer care.
• Hospital experience preferred
• Understanding of medical terminology preferred

Responsibilities

• Serve as liaison between Inova Health System and customers.
• Screen patient calls to determine needs and connect them virtually.
• Collaborate with healthcare organizations to provide approved patient information.
• Provide secondary customer care support to Inova services and programs.

Skills

Customer service

Communication

Medical terminology understanding

Education

High school diploma or equivalent

Job description

Customer Care Coordinator 1 - Voice Operations

Falls Church, VA, United States

Job Description

Inova Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join their team.
Schedule: Full-time 11:00am-7:30pm, Monday- Friday, and every other weekend
Location: On-site in Fairfax, VA.

The Customer Care Coordinator 1 serves as the liaison between the Inova Health System and its customers. Provides excellent, customer-focused service to patients, medical professionals, and the community. Screens patient calls to determine their need and makes the appropriate virtual connections. Collaborates with other healthcare organizations to provide approved patient information by ensuring all communication is PHI and PII compliant. Provides secondary customer care support to Inova services and programs.
Job Responsibilities

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
  
• Education - High school diploma or equivalent

Preferred Qualifications

• Hospital experience preferred
• Understanding of medical terminology preferred

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.