Customer Care - contractor

The Friedkin Group; Houston (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

The Friedkin Group is seeking a Contractor for Customer Care to provide front-line support to GSFS Group customers, dealers, and partners. You will handle inbound calls, research information, and document interactions to ensure timely, accurate service.

This contract role requires strong communication, attention to detail, the ability to work in a high-volume environment, and adherence to procedures. You will undergo training and may support other call center tasks as needed.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems.
• Strong attention to detail and documenting information.
• Ability to follow established processes in a high-volume environment.
• Dependable attendance and schedule adherence.

Responsibilities

• Respond to a high volume of inbound calls in a professional manner.
• Assist callers with general questions, account or contract information.
• Research inquiries using internal systems to provide accurate information.
• Document customer interactions accurately in applicable systems.
• Route or escalate complex questions to the appropriate team.
• Follow call handling procedures, scripts and service standards.
• Maintain confidentiality of customer and business information.
• Meet attendance, schedule adherence, call quality and productivity targets.
• Participate in training to stay current on products and procedures.
• Support additional call center and administrative tasks as needed.

Skills

Customer service

Communication

Active listening

Documentation

Professionalism

Multitasking

Education

High School Diploma

Tools

CRM software

Case management

Job description

External Description

Your Assignment at a Glance

Position Summary

The Customer Care – Contractor provides front-line customer service support to GSFS Group customers, dealers, and business partners. This role is responsible for responding to inbound calls, assisting with general inquiries, researching information, documenting interactions, and helping ensure customers receive timely, accurate, and professional service. The ideal candidate is customer-focused, dependable, comfortable working in a fast-paced call center environment, and able to quickly learn systems, processes, and procedures.

Key Responsibilities

• Respond to a high volume of inbound customer and business partner calls in a professional and courteous manner.
• Assist callers with general questions, account or contract information, status updates, and other service-related inquiries within established guidelines.
• Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
• Document customer interactions, inquiries, and outcomes accurately and completely in applicable systems.
• Route or elevate complex questions and issues to the appropriate team when additional assistance is required.
• Follow established call handling procedures, scripts, workflows, and service standards.
• Maintain confidentiality and appropriately handle customer and business information.
• Meet established expectations for attendance, schedule adherence, call quality, productivity, and customer service.
• Participate in required training and coaching to maintain knowledge of products, systems, procedures, and service expectations.
• Support additional call center and administrative activities as business needs require.

What We Need From You

Required Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems while assisting callers.
• Strong attention to detail and ability to accurately document information.
• Ability to follow established processes and procedures.
• Ability to work effectively in a structured, high-volume environment.
• Dependable attendance and ability to work the assigned schedule.

Preferred Qualifications

• Previous call center, contact center, or high-volume customer service experience.
• Experience supporting customers in the automotive, insurance, financial services, warranty, or related industries.
• Experience using CRM, customer service, or case management systems.

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by a Contractor to successfully perform the essential functions of the job. While performing the duties of the job, the Contractor is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The Contractor is regularly required to move about the office and around the corporate campus. The Contractor must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

• Up to 10%

If you have a disability and would like to request an accommodation, please contact us at [e-mail]. We celebrate diversity and are committed to creating an inclusive environment.We are seeking contractor candidates legally authorized to work in the United States, without Sponsorship.

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.