Contract Customer Care Specialist

The Friedkin Group; Houston (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

The Friedkin Group is seeking a Contractor for Customer Care to provide front-line support to GSFS Group customers, dealers, and partners. You will handle inbound calls, research information, and document interactions to ensure timely, accurate service.

This contract role requires strong communication, attention to detail, the ability to work in a high-volume environment, and adherence to procedures. You will undergo training and may support other call center tasks as needed.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems.
• Strong attention to detail and documenting information.
• Ability to follow established processes in a high-volume environment.
• Dependable attendance and schedule adherence.

Responsibilities

• Respond to a high volume of inbound calls in a professional manner.
• Assist callers with general questions, account or contract information.
• Research inquiries using internal systems to provide accurate information.
• Document customer interactions accurately in applicable systems.
• Route or escalate complex questions to the appropriate team.
• Follow call handling procedures, scripts and service standards.
• Maintain confidentiality of customer and business information.
• Meet attendance, schedule adherence, call quality and productivity targets.
• Participate in training to stay current on products and procedures.
• Support additional call center and administrative tasks as needed.

Skills

Customer service

Communication

Active listening

Documentation

Professionalism

Multitasking

Education

High School Diploma

Tools

CRM software

Case management

Job description

The Friedkin Group is seeking a Contractor for Customer Care to provide front-line support to GSFS Group customers, dealers, and partners. You will handle inbound calls, research information, and document interactions to ensure timely, accurate service.

This contract role requires strong communication, attention to detail, the ability to work in a high-volume environment, and adherence to procedures. You will undergo training and may support other call center tasks as needed.