Customer Care Center Representative

CSBank; Berryville (AR); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401K

Insurance plans

PTO

paid Holidays

Job summary

CS Bank is seeking a Customer Care Center Representative to join our team in Berryville, AR (and nearby locations). This is a full-time position with a rotating schedule between 7:30am–6:00pm and Saturdays on rotation.

Responsibilities include providing excellent customer service, assisting customers with telephone calls, supporting new technologies, and growing customer satisfaction with existing and e-banking services.

Qualifications

• Provide excellent customer service.
• Assist customers and employees with telephone calls.
• Grow customer satisfaction with existing services and new e-banking products.

Responsibilities

• Provide excellent customer service.
• Support new technologies.
• Grow the Bank through customer satisfaction with existing and new e-banking products and services.
• Assist customers and employees with telephone calls.
• Answer questions.
• Resolve problems within authority.
• Research information and problems for customers, employees, legal entities, etc.
• Perform other job related duties as assigned.

Skills

Customer service

Phone support

Problem solving

Communication

Tools

Telephone system

Job description

Customer Care Center Representative

CS Bank is actively seeking a highly self-motivated individual to join our bank family. This Full-time, Customer Care Center Representative position is the perfect opportunity to showcase your skills and expand your career in the Banking Industry. The hours for this position will be a rotating schedule between 7:30am-6:00pm and will include rotating Saturdays.

This position can work from Berryville, Harrison, Ar. or Cassville, Mo.

About CS Bank

As a CS Bank employee you'll enjoy a competitive hourly wage depending on experience and a full benefits package package which includes:

• 401K
• Insurance plans
• PTO
• paid Holidays

In addition, you will receive constant support from your colleagues and work in an environment that fosters creativity and growth.

Responsibilities:

• Provide excellent customer service
• Support new technologies
• Grow the Bank through customer satisfaction with the existing services and new e-banking products and services
• Assist customers and employees with telephone calls
• Answer questions
• Resolve problems within authority
• Research information and problems for customers, employees, legal entities, etc
• Perform other job related duties as assigned