CSR

The Community Bank; Hebron (OH); Presencial; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

The Community Bank in Hebron, OH is hiring a Customer Service Representative (CSR) for a full-time on-site role. You will help customers with day-to-day banking needs, open and maintain accounts, process transactions, and resolve issues in a professional manner.

We value clear communication, a friendly demeanor, and strong teamwork to support community-focused initiatives while ensuring compliance with banking policies and regulatory requirements.

Qualificações

• Respond to customer inquiries and resolve banking concerns.
• Promote bank products and services with accuracy.
• Maintain compliance with internal policies and regulatory requirements.

Responsabilidades

• Assist customers with account openings and transactions.
• Provide accurate information about products and services.

Conhecimentos

Customer Service

Customer Support

Communication

Problem-solving

Teamwork

Attention to detail

Formação académica

High School Diploma

Ferramentas

Banking Systems

Office Software

Descrição da oferta de emprego

Company Description

The Community Bank is a locally focused financial institution that prioritizes the economic and cultural well-being of the communities it serves. Guided by the belief that the bank’s success is directly tied to the community’s success, the organization emphasizes neighbor-to-neighbor growth and long-term relationships. The Community Bank differentiates itself from large out-of-town corporate banks by offering comparable or better services with a strong emphasis on genuine care and local presence. Team members are encouraged to support the #BankLocal philosophy, helping individuals and businesses thrive through personalized financial solutions.

Role Description

The Customer Service Representative (CSR) is a full-time, on-site role based in Hebron, OH. The CSR will assist customers with everyday banking needs, including opening and maintaining accounts, processing transactions, answering questions, and resolving issues in a timely and professional manner. Day-to-day responsibilities include providing accurate information about bank products and services, promoting a positive customer experience, and ensuring compliance with internal policies and regulatory requirements. The CSR will work closely with branch team members to support community-focused initiatives, identify opportunities to enhance customer satisfaction, and maintain a welcoming, secure environment in the branch.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with the ability to respond to inquiries and resolve concerns effectively.
• Experience fostering Customer Satisfaction and Customer Experience through clear communication and a helpful, solution-oriented approach.
• Background working as Customer Service Representatives or in similar front-line customer-facing banking or retail roles.
• Strong interpersonal, listening, and problem-solving skills, with the ability to work collaboratively in a team environment.
• Attention to detail, accuracy in handling financial transactions, and comfort using banking systems and basic office software.
• High school diploma or equivalent required; additional education or banking experience is beneficial.
• Commitment to ethical conduct, confidentiality, and representing The Community Bank’s #BankLocal values.