Customer Care Center - Account Technician (Part Time)

Cincinnati Insurance Co.; Fairfield (OH); On-site; USD 28,000 - 30,000; Part time

Job summary

The Cincinnati Insurance Company in Fairfield, Ohio is hiring a part-time Account Technician to support the account managers and assist policyholders served by our Cincinnati Customer Care Center.

This role, based at our Headquarters, requires strong communication, teamwork and attention to detail. The schedule is Tue and Thu 1-8 p.m. and Wed 12-6 p.m.; pay ranges from $20 to $22 per hour, with eligibility for a annual cash bonus based on performance.

Qualifications

• High school diploma required.
• Associate or bachelor's degree preferred.
• Strong communication and collaboration skills.

Responsibilities

• Respond to customer inquiries by phone or email.
• Process requests from policyholders.
• Use technology to complete tasks.
• Maintain quality and efficiency within the team.
• Meet service standards with accuracy.

Skills

Communication skills

Collaboration

Analytical skills

Independent work

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Customer Care Center seeks a part-time account technician. This role assists the account manager and associate account manager by servicing policyholders of the Cincinnati Customer Care Center on behalf of our independent agents.

This position is based at our Headquarters in Fairfield, Ohio. We are seeking candidates who are available to work the preferred schedule: Tuesdays and Thursdays from 1 - 8 p.m., and Wednesdays from 12 - 6 p.m.

The pay range for this position is $20.00 - $22.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and individual performance.

Be ready to

• respond to customer inquiries by phone or email
• process requests received from policyholders
• use technology to complete tasks
• maintain overall quality and efficiency of work performed within the team
• meet high demand of requests within stated service standards while maintaining accuracy

Be equipped with

• strong communication skills, including the ability to effectively communicate verbally and in writing with agencies, policyholders and certificate holders
• ability and willingness to collaborate effectively with others while remaining flexible and adaptable in a changing environment
• analytical and decision-making skills, including strong attention to detail and focus on accuracy
• ability to work independently under time constraints while proactively seeking guidance when appropriate

Bring education and experience from

• high school diploma required, associate or bachelor’s degree preferred

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.