Life Premium Accounting - Representative I

Cincinnati Financial; Fairfield (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Annual cash bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies, headquartered in Fairfield, Ohio, seeks a Life Premium Accounting customer service representative to set up and maintain EFT premium payments, while supporting billing inquiries and loan payment questions.

Based at our Fairfield headquarters, the role offers a competitive hourly pay range and eligible bonuses/stock incentives based on performance. Strong communication, math, and data-entry skills are essential.

Qualifications

• Be ready to handle a high volume of inbound calls with exceptional customer service.
• Provide support for billing inquiries, EFT payments, and premium/loan questions.
• Research payment variances and resolve unapplied funds to maintain accurate billing records.
• Process refunds and establish/update EFT payment arrangements; provide payment histories on request.
• Maintain accurate records with careful data entry while meeting productivity standards.

Responsibilities

• Manage EFT premium payments setup and maintenance with agents, policyholders, and internal partners.
• Assist with premium and loan payment inquiries and billing questions.
• Research and resolve payment variances and unapplied funds for accurate ledgers.
• Process refunds and establish EFT payment arrangements; share detailed payment histories when requested.
• Update customer address information and ensure records reflect correct data.

Skills

Customer service

Communication

Attention to detail

Professional development

Time management

Math and problem solving

Goal oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Life Premium Accounting department currently seeks a customer service representative. This role works closely with agents, policyholders and internal business partners to set up and maintain electronic funds transfer (EFT) premium payments, while providing support for billing inquiries and premium and loan payment questions.

This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $19 - $20 hourly. Pay is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to :

• handle a high volume of inbound calls through an automated phone system while providing exceptional customer service
• research customer payment variances and resolve unapplied funds to ensure accurate billing records and account reconciliation
• process refunds, establish and update EFT payment arrangements and provide detailed payment histories upon request
• process returned mail by researching, verifying and updating customer address information to maintain accurate records
• accurately navigate multiple systems and perform data entry while maintaining attention to detail and productivity standards

Be equipped with :

• prior customer service experience
• strong oral and written communication skills for effective interaction with associates, agents and customers
• a strong attention to detail and focus on accuracy
• a drive for continuous learning and professional development, including pursuing industry-recognized credentials such as LOMA courses and exams, MAPS certification or equivalent programs
• the ability to work independently under time constraints while proactively seeking guidance when appropriate
• the ability to meet deadlines as required while using excellent math, research and problem-solving skills
• proficiency in Microsoft® Office applications
• a goal-oriented mindset

Bring education and experience from :

• a high school diploma or equivalency
• previous accounting experience (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.