Customer Care Call Center Agent - Flexible Schedule

NorthKey Community Care; Covington (KY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Hourly wage $14

Annual bonus potential

PTO up to 16 days first year

10 holidays

Health insurance

Dental insurance

Vision insurance

HSA employer match

401(k) with match

Student loan forgiveness eligibility

Job summary

NorthKey Community Care in Covington, KY is hiring a full-time Call Center Customer Support Representative to deliver high-quality service to new clients and callers. You will answer calls in a centralized queue, schedule appointments, and share information about NorthKey’s programs.

Training is scheduled Monday–Friday, with later shifts; the role includes an hourly wage of $14.00, eligibility for a 12% annual bonus, generous PTO, holidays, and comprehensive benefits including health, vision,

Qualifications

• High school diploma or GED required.
• Experience in customer support, receptionist, and/or administrative duties is preferred.
• Strong phone contact, active listening, and customer service skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt and respond to different types of individual needs.

Responsibilities

• Answer calls to NorthKey's centralized call center to support clients in a courteous and polite manner by providing a high level of customer service.
• Be an informational resource to both staff and clients contacting the call center.
• Maintain a patient and empathetic attitude at all times.
• Contact clients by telephone to remind of upcoming appointments for identified staff members.
• Schedule and reschedule appointments for outpatient providers and other programs as deemed necessary.
• Maintain electronic health records per state regulations.
• Adhere to confidentiality in all matters pertaining to client information.

Skills

Phone etiquette

Active listening

Customer service

Multi-tasking

Time management

Adaptability

Education

High school diploma or GED

Job description

NorthKey Community Care in Covington, KY is hiring a full-time Call Center Customer Support Representative to deliver high-quality service to new clients and callers. You will answer calls in a centralized queue, schedule appointments, and share information about NorthKey’s programs.

Training is scheduled Monday–Friday, with later shifts; the role includes an hourly wage of $14.00, eligibility for a 12% annual bonus, generous PTO, holidays, and comprehensive benefits including health, vision,