Customer Care Associate - Branch Support & Orders

TopBuild Corp.; York, Northern (York County, KY); Hybrid; USD 27,552,000 - 55,104,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holidays and PTO

Flexible Spending Accounts (FSA)

Job summary

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials. The company seeks a customer service professional to serve as the branch’s primary contact, supporting orders and providing product information.

Responsibilities include collaborating with Sales, Production, and Delivery teams to fulfill orders, maintaining strong customer rapport, and applying

Qualifications

• Minimum of 18 years of age.
• Valid driver's license if operating a vehicle for company purposes.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information for our customers.
• Collaborate with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world-class service.
• Demonstrate analytics and problem-solving skills to resolve issues.
• Process and review dealer orders, requests and system generated acknowledgements.

Job description

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials. The company seeks a customer service professional to serve as the branch’s primary contact, supporting orders and providing product information.

Responsibilities include collaborating with Sales, Production, and Delivery teams to fulfill orders, maintaining strong customer rapport, and applying