Customer Care Associate

GENERAL RV CENTER; Wixom (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Care Associate to join their dynamic team. This role offers the opportunity to provide exceptional service to both internal and external customers, ensuring a positive experience throughout the customer journey. You will collaborate with various departments to resolve issues and maintain high customer satisfaction. The ideal candidate will possess strong communication skills, a positive attitude, and a passion for helping others. Join a company that values family, teamwork, and a commitment to excellence in the RV industry, and take the next step in your career with a supportive and growing organization.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacations

401k with Company Matching

Qualifications

• High School diploma required; associate’s degree desired.
• Ability to manage difficult customer situations effectively.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Collaborate with departments to resolve customer issues.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Interpersonal Skills

Judgment

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office Suite

Listen360

Job description

Overview

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

We are looking for a Customer Care Associate to join our team!

Responsibilities

1. Provide exceptional customer service for both internal and external customers seeking information or assistance.
2. Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship.
3. Respond to inquiries, and perform internal and external customer follow-up as needed.
4. Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality.
5. Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, a customer engagement software that analyzes customer engagement and feedback.
6. Perform other duties as assigned.

Qualifications

1. Minimum of High School diploma required, associate’s degree desired but not required.
2. Ability to manage difficult or emotional customer situations and use sound judgement when making decisions.
3. Exceptional and consistent customer service dealing with large call volumes.
4. Proficient with Microsoft Office suite.
5. Strong interpersonal skills and communication abilities, both written and verbal.
6. Ability to multitask and complete tasks in a timely and efficient manner.
7. A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities.
8. Reliable and strong work ethic. Professional appearance is a must.

COMPENSATION: $16 - $17 PER HOUR

KEY CHARACTER TRAITS

1. Friendly – We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!
2. Outgoing – Do you love talking and getting to know people? With professional communication skills and a good handshake you can help our customer get the most out of their new purchase.
3. Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!
4. Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.