Customer Care Associate

Applicable Limited; Lincoln (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Customer Care Associate, where you will provide exceptional service to policyholders and clients. This role offers a dynamic work environment, with opportunities to grow your skills in the insurance industry. You'll handle customer inquiries, manage call volumes effectively, and contribute to a culture of excellence and professionalism. With comprehensive benefits and a supportive team, this position is perfect for those looking to make a meaningful impact while developing their career in customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Employee Assistance Program

401k with Company Match

Short-term Disability

Long-term Disability

Qualifications

• 6 months experience in an office environment.
• High school diploma or GED preferred.

Responsibilities

• Handle calls regarding payments, policy information, or claims.
• Ensure customer satisfaction and meet service standards.

Skills

Customer Service

Attention to Detail

Effective Communication

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Windows PC Applications

Job description

Req ID: 323848

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate to join our team.

This position offers company benefits including medical, dental, and vision insurance with employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $15.50/hr

Basic Qualifications:

• 6 months experience in an office environment
• 6 months experience using a computer with Microsoft Windows PC applications
• 6 months experience working from home
• High school diploma or GED (preferred)

Responsibilities:

• Handle calls from members regarding payments, policy information, or claims, requiring knowledge of life insurance and annuity policies
• Maintain a designated quiet area for calls while working from home
• Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers
• Ensure customer satisfaction and meet service standards
• Manage between 75 to 100 calls daily
• Communicate effectively and professionally to resolve questions and issues
• Develop and maintain knowledge of the insurance industry, products, services, and processes
• Collaborate with management and team members to address service issues
• Have 6 months of experience requiring attention to detail, accuracy, and accountability
• Possess 6 months of experience in effective oral and written communication in a professional setting

Additional requirements include having a working device (cell phone or tablet) for 2-Factor Authentication, successfully completing call center training, passing a drug screen, background check, education, and employment verification.

Schedule availability: Monday-Friday 7:00 am - 7:00 pm CT; rotating Saturday mornings 8:00 am - 12:00 pm CT.

#INDBPO

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation, with experts in over 50 countries and a partner ecosystem of startups and established companies. Our services include consulting, data and AI, industry solutions, and application and infrastructure management. As part of NTT Group, we invest over $3.6 billion annually in R&D to advance digital and AI infrastructure. Learn more at us.nttdata.com.

We strive to ensure accessibility of our website and provide accommodations upon request. NTT DATA is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more info, visit our EEO Policy and related links.