Customer Care Associate

NTT DATA, Inc.; Lincoln (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Customer Care Associate in Lincoln, Nebraska, where you will provide exceptional customer service to policyholders and internal staff. This role involves managing a high volume of calls, requiring effective communication and a solid understanding of the insurance industry. With a focus on customer satisfaction, you will work from home in a supportive environment that values diversity and innovation. Enjoy a comprehensive benefits package and the opportunity to grow within a global leader in business and technology services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Qualifications

• 6+ months of experience in an office environment.
• Experience working from home with effective communication skills.

Responsibilities

• Handle calls regarding payments, policy information, or claims.
• Provide frontline customer service and ensure customer satisfaction.

Skills

Customer Service

Microsoft Windows PC Applications

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Job description

Job Opportunity: Customer Care Associate

NTT DATA is seeking a Customer Care Associate to join our team in Lincoln, Nebraska, US. We offer comprehensive benefits including medical, dental, vision insurance, flexible spending or health savings accounts, life and AD&D insurance, disability coverage, paid time off, a 401k plan with company match, and more.

Pay Rate: $15.50/hr

Basic Qualifications:

• At least 6 months of experience in an office environment
• At least 6 months of experience using Microsoft Windows PC applications
• At least 6 months of experience working from home
• High school diploma or GED

Responsibilities:

• Handle calls from members regarding payments, policy information, or claims, requiring knowledge of life insurance and annuity policies
• Work from a designated quiet area at home
• Provide frontline customer service to policyholders, beneficiaries, agents, and internal staff
• Strive to ensure customer satisfaction and meet service standards
• Manage approximately 75 to 100 calls daily
• Communicate effectively and professionally to resolve inquiries and issues
• Maintain a solid understanding of the insurance industry and our products and services
• Collaborate with management and team members to proactively address service concerns
• Demonstrate attention to detail, accuracy, and accountability in your work
• Communicate effectively in oral and written forms within a professional setting

Additional requirements include having a working device for 2-Factor Authentication, successfully completing our Call Center training, passing a drug screening, and background checks including education and employment verification.

Work schedule is Monday to Friday, 7:00 am to 7:00 pm Central Time, with rotating Saturday mornings from 8:00 am to 12:00 pm.

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, diversity, and sustainability, with a presence in over 50 countries. Our services include consulting, AI, data solutions, application development, and infrastructure management. We are part of the NTT Group, investing heavily in R&D to advance digital transformation. Learn more at us.nttdata.com.

We strive to ensure our website is accessible to all users. For accessibility support or application assistance, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer, committed to diversity and inclusion. For more information on our EEO policies and rights, please visit our website.