Customer Care Associate

CAO Group, Inc.; West Jordan (UT); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Profit sharing

Medical benefits

Dental benefits

Vision benefits

STD/LTD

Life and AD&D

401k match

Vacation

PTO

Job summary

AMD Lasers, Inc. in West Jordan, Utah, seeks a Customer Care Associate to support dental professionals across North America. You will learn our products, policies, and procedures while delivering friendly, solutions-focused service.

Join a collaborative team with a strong culture and competitive hourly pay ($18-$23). The role emphasizes accuracy, reliability, and clear communication, with opportunities for growth and benefits.

Qualifications

• High school diploma required.
• Dental industry experience preferred.
• At least 1 year of customer care experience.
• Excellent communication and phone skills are essential.

Responsibilities

• Learn AMD Lasers' culture, products, and procedures.
• Help customers resolve issues and build trust.
• Contribute to a positive team dynamic and culture.
• Support customers across North America.
• Serve as a point of contact for customer and distribution account management.
• Handle additional administrative tasks as needed.

Skills

Customer care

Communication skills

Detail oriented

Punctuality

Team player

Education

High school diploma

Tools

MS Office

CRM

Ecommerce

Job description

Customer Care Associate - Join AMD Laser's Dynamic Sales Team!

About Us: AMD Lasers, Inc.(AMD) is a leading tech innovator and manufacturer in dentistry located in West Jordan Utah. We partner with dental practices throughout the US and Canada. AMD has more than 200 patents and multiple innovative products used by dentists everyday for easier, faster, and better patient care. AMD is seeking an associate to join our team as a customer support specialist. If you're seeking a rewarding role and a vibrant workplace, your journey begins here. Details about AMD Lasers can be found at www.amdlasers.com

Why Join Us?

• Career Growth: Reach your potential within a rapidly growing and innovative company.
• Vibrant Culture: Join a collaborative, innovative team with a healthy work-life balance and employee is part of our AMD family
• Inclusive Employer: Embrace diversity and equal opportunities for all
• Success Story: Be part of a growing technology company

Responsibilities:

• Learn company culture, products, and operational procedures.
• Help our customers resolve issues and gain their trust
• Play a key role in our team dynamic and culture
• Support customers throughout North America
• Serve as a point of contact for customer and distribution account management.
• Other administrative tasks as assigned.

Requirements:

• High school diploma.
• Experience in dental is preferred but not required.
• At least 1 year of customer care.
• Detail-oriented, self-motivated, and a positive team member.
• Excellent communication and phone skills.
• Punctuality and attendance per requirements.
• Job is in office at location of West Jordan. No health conditions preventing working in the office per required time period.
• Experience with MS Office, CRM, and ecommerce are preferred.
• Dental or medical knowledge is a plus.
• Logical thinking and problem-solving abilities.

Schedule:

Monday to Friday, 7:00 am to 3:30 pm/8:00 am to 4:30 pm/9am to 5:30pm shifts depending on territory coverage in different time zone

We Offer:

• $18 - $23 per hour depending on experience
• Profit sharing: all employees share a percentage of company net profit paid quarterly.
• Stellar benefits: medical, dental, vision, STD/LTD, Life and AD&D, 401k match, Vacation, and PTO.