Customer Care Associate

Comfenergy and 3 Pros Basement Systems; United States; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Comfenergy and 3 Pros Basement Systems is seeking a Customer Care Associate in a full-time hybrid role based in Northern Virginia, VA. The position handles inbound calls and emails, schedules appointments, and provides accurate information on services and projects.

You will update CRM records, track service requests, and coordinate with field teams to ensure smooth scheduling while maintaining a professional, courteous customer experience.

Qualifications

• Minimum high school diploma required; additional business/communications training is a plus.
• Experience in customer-facing roles or call centers is beneficial.
• Strong written and verbal communication; able to explain services clearly.

Responsibilities

• Answer inbound customer calls and emails and provide timely information about services.
• Schedule and confirm appointments; coordinate with field teams for efficient scheduling.
• Update and maintain customer records in CRM systems and track service requests.
• Follow up with customers after service visits and assist with basic billing questions.

Skills

Customer Service

Communication

CRM Systems

Data Entry

Time Management

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Company Description

Comfenergy and 3 Pros Basement Systems, dual brands under The Property Doctor LLC, are home performance and insulation contractors focused on improving comfort, energy efficiency, and indoor air quality. The company specializes in energy audits and retrofit projects, fixing uncomfortable homes, wet basements, and problem crawl spaces across Northern Virginia. Comfenergy and 3 Pros Basement Systems have been recognized multiple times by the Loudoun County Chamber of Commerce as service and innovative business of the year finalists. They have earned awards through the Loudoun Green Business Challenge and the Virginia Green Initiative, as well as ranking in the top five among 140 national dealers for Dr. Energy Saver. Applicants can expect to join a mission-driven team committed to high-quality service and sustainable home solutions.

Role Description

The Customer Care Associate is a full-time hybrid role based in Northern Virginia, VA, with some work-from-home flexibility. This role is responsible for answering inbound customer calls and emails, scheduling and confirming appointments, and providing timely, accurate information about services and projects. The associate will follow up with customers after service visits, help resolve concerns, and support the sales and operations teams with customer communication and documentation. Day-to-day tasks include updating customer records in CRM systems, tracking service requests, and coordinating with field teams to ensure efficient scheduling. The role also involves monitoring customer feedback, assisting with basic billing or service questions, and maintaining a professional, courteous, and solutions-oriented approach in every interaction.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Clear and professional Communication skills, both written and verbal, with the ability to explain services and next steps in an accessible way.
• Analytical Skills to interpret customer needs, review service information, and prioritize tasks effectively.
• Comfort working with CRM or customer management systems, basic data entry, and general office software (e.g., email, spreadsheets).
• Ability to work in a hybrid environment, collaborating with onsite and remote team members, and managing time independently.
• Prior experience in a customer-facing role, call center, or home services environment is beneficial.
• High school diploma or equivalent required; additional education or training in business, communications, or related fields is a plus.
• Willingness to learn company services and processes, with a commitment to delivering consistent, high-quality customer experiences.