Customer Care Associate

NTT DATA, Inc.; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Customer Care Associate in Phoenix, Arizona. This role offers the opportunity to provide exceptional customer service to Life Insurance policyholders and agents. You'll be responsible for managing inquiries, ensuring customer satisfaction, and maintaining a professional workspace. The company values innovation and adaptability, making it an exciting place to grow your career. If you thrive in a dynamic environment and want to make a difference in customer experiences, this is the perfect opportunity for you.

Benefits

Company-provided computer

Headset for remote work

Flexible work hours

Qualifications

• 1 year of remote customer service experience.
• Experience working in an office setting with multitasking.

Responsibilities

• Provide customer care to Life Insurance policyholders and agents.
• Handle inquiries about payments and policy information.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Windows Applications

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate to join our team in Phoenix, Arizona (US-AZ), United States (US).

Customer Care Associate Responsibilities:

• Providing customer care to Life Insurance policyholders, agents, and other customers.
• Handling inquiries about payments, policy information, or claims for life insurance and annuity products.
• Providing front-line phone support to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction (CSAT) and meeting service metrics.
• Developing and maintaining knowledge of the insurance industry and all related products and services.
• Managing 75 to 100 calls per day, communicating effectively and professionally.
• Collaborating with management and team members to proactively address issues.
• Maintaining attention to detail, accuracy, and accountability.

Minimum Qualifications:

• 1 year of remote customer service experience (WAH).
• 1 year of experience working in an office setting, multitasking across multiple Microsoft Windows applications.
• High school diploma or GED.

Additional Requirements:

• Must reside in the Continental United States.
• Must have a working device for 2-Factor Authentication.
• Successful completion of our Call Center training and proficiency demonstration.
• Pass drug screening and background checks, including education and employment verification.

Work Schedule and Compensation:

• Monday-Friday 7:00 am to 7:00 pm Central Time; Saturday shifts may be required.
• Pay rate: $20.00/hr.

Remote Work and Technology Requirements:

• Company will provide a computer and headset.
• Employees must maintain a dedicated, professional workspace with minimal distractions.
• High-speed internet (≥50 Mbps) with a hard-wired Ethernet connection is required.
• Adherence to all technical support protocols is mandatory.

Additional Notes:

• Chronic connectivity issues may result in transitioning to onsite work.
• Employees must notify management before relocating their work location.

About NTT DATA

NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, diversity, and sustainability, with a presence in over 50 countries. Our services include consulting, AI, industry solutions, and application management. Visit us at https://us.nttdata.com

We are committed to accessibility and equal opportunity employment. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us.

Nearest Major Market: Phoenix

Job Segment: Network, Telecom, Telecommunications, Consulting, Technical Support, Technology