Customer Care Associate

NTT Data; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Customer Care Associate in Lincoln, Nebraska. This dynamic role offers the opportunity to provide exceptional customer service in the insurance industry, handling inquiries related to policy information and claims. You will thrive in a supportive environment that values innovation and teamwork, ensuring customer satisfaction while managing a high volume of calls. With comprehensive benefits and a commitment to employee growth, this position is perfect for those looking to make a meaningful impact in a collaborative setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• 6 months experience in an office environment.
• Experience in a work-from-home setting.

Responsibilities

• Providing front-line phone customer service to policyholders.
• Handling 75 to 100 calls daily.

Skills

Customer Service

Communication Skills

Attention to Detail

Microsoft Windows PC Applications

Education

High School Diploma or GED

Tools

Computer

Cell Phone or Tablet

Job description

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate to join our team in Lincoln, Nebraska (US-NE), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $15.50/hr.

Basic Qualifications:

1. 6 months experience in an office environment
2. 6 months experience using a computer with Microsoft Windows PC applications
3. 6 months of work-from-home environment
4. High school diploma or GED (preferred)

Responsibilities:

1. Previous insurance industry experience involving life insurance and annuity policies, handling calls from members inquiring about payments, policy information, or claims
2. Designated quiet area to complete calls while working from home
3. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
4. Ensuring customer satisfaction and striving to meet service standards
5. Handling between 75 to 100 calls daily
6. Communicating effectively and professionally with internal and external customers to resolve questions and issues
7. Developing and maintaining knowledge of the insurance industry, products, services, and processes
8. Collaborating with management and team members to address service issues proactively
9. At least 6 months of experience requiring attention to detail, accuracy, and accountability
10. At least 6 months of experience communicating effectively in a professional setting

Additional requirements include:

• A working device (cell phone or tablet) for 2-Factor Authentication
• Successful completion of our Call Center training classes and proficiency demonstration
• Passing a drug screen
• Passing background, education, and employment verification checks

Required schedule: Monday-Friday, 7:00 am to 7:00 pm CT; Saturday mornings (rotating) 8:00 am to 12:00 pm CT.

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for our clients' long-term success. With experts in over 50 countries and a diverse partner ecosystem, our services include consulting, data and AI, industry solutions, and application development and management. As part of the NTT Group, we invest heavily in R&D to advance digital and AI infrastructure. Learn more at us.nttdata.com.

We are committed to accessibility and equal opportunity employment. For accommodations or inquiries, contact us at https://us.nttdata.com/en/contact-us. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more details, see our EEO Policy.