Generalist/DP Clerk

C001 New Jersey Institute of Technology; Newark (NJ); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

New Jersey Institute of Technology (NJIT) in Newark, NJ is seeking a Generalist/Data Processing Clerk to support the Office of University Admissions. You will process inquiries, applications and documents, provide information to prospective students and families, and prepare letters and mailings.

Evening and weekend work is required as part of this role. Candidates should have a high school diploma, at least one year of office experience, and proficiency with MS Office and data-entry systems

Formación

• High school diploma required.
• Minimum of one year of office experience.
• Demonstrated data entry skills, preferably with college admin systems.
• Strong customer service skills with excellent oral and written communication.

Responsabilidades

• Enter data for inquiries, applications and documents with accuracy (Slate CRM).
• Provide general information by phone, email and in person to prospective students and families.
• Prepare admission letters and mailings.
• Maintain student records in Banner and assist with on-campus/virtual events including evenings/weekends.

Conocimientos

Data entry

Customer service

Microsoft Office

Spanish (preferred)

Educación

High school diploma

Herramientas

Slate CRM

Banner SIS

Descripción del empleo

Title

Generalist/DP Clerk

Reports To

Dir Admissions & Recruit Mrkt

Position Summary

Under the guidance of the Director of Admission and Recruitment Marketing, the Generalist/Data Processing Clerk works as part of a team to enable the Office of University Admissions to meet its enrollment goals by processing inquiries, applications and documents quickly, efficiently and accurately. High-quality customer service is expected, as the Generalist/Data Processing Clerk will interact with prospective students, parents, and other constituents. The Generalist/Data Processing Clerk will handle general admissions inquiries, applications and documents from all student populations (undergraduate and graduate). This position requires evening and weekend work. The incumbent will contribute to the success of the Office of University Admissions by performing all essential functions outlined below.

Essential Functions

• Responsible for accurately entering data for admission inquiries, applications and documents received, including daily maintenance of student record data (Slate CRM).
• Provide general information by telephone, email and in-person contact to prospective students, applicants and admitted students (undergraduate and graduate), as well as parents and other constituents.
• Prepare admission letters and other office mailings.
• Maintain student records in the Student Information System (Banner).
• Attend and assist with all on-campus and virtual recruitment events including Open Houses, Admitted Student events, Counselor events, information sessions, and others, including evenings and weekends.

Pre-Requisite Qualifications

• High school diploma is required.
• A minimum of one year of office experience is required.
• Demonstrated computer data entry knowledge; demonstrated skills, preferably in the use of college administrative systems.
• Strong knowledge of customer service principles with excellent oral and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Availability to work weekend and evenings.

Preferred Qualifications

• Fluent in Spanish or another language.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced office environment, multi-task and take direction from others.
• Must be able to work well in a team environment and interact professionally with coworkers.
• Possess the ability to clearly and calmly communicate complicated information to prospective students and families.
• The ability to quickly adapt to new and changing software systems.

Union

Office & Professional Employee International Union (OPEIU)

Range

OPEIU -16

Compensation

$40,225.00 - $54,815.36

FLSA

Non-Exempt

Time Type

Full time

Pay Rate

Salary

Additional Information

As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women. Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act please click here. If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, 5th Floor, University Heights, Newark, NJ 07102 or call [phone]. If you have questions, please email the Human Resources Department at [e-mail]. Information regarding NJIT campus security, personal safety, and fire safety including topics such as, disciplinary procedures, crime prevention, NJIT Police law enforcement authority, crime reporting policies, and crime statistics for the most recent three year period is available on the NJIT Department of Public Safety here. NJIT is an E-Verify employer and uses E-Verify to confirm work authorization of each new hire. When you work at New Jersey Institute of Technology (NJIT), you become part of a dynamic and innovative community dedicated to advancing education, research, and technological excellence. Recognized as New Jersey’s premier public polytechnic university, NJIT serves a diverse population of over 12,000 students across six colleges and schools, offering a forward-thinking academic environment in the heart of Newark, just minutes from New York City. At NJIT, we are committed to fostering a workplace culture rooted in inclusion, collaboration, and excellence. Employees are empowered to grow professionally, contribute to meaningful work, and support a mission that shapes the future of technology, education, and research. Learn more about what we offer here!