Customer Care Agent — Paid Training & Growth

La Senza; Columbus (OH); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid on-the-job training

Growth opportunities

Paid time off and sick time

Résumé du poste

La Senza seeks a Customer Service Representative to assist customers via phone, email, and chat from Columbus, OH. You will resolve issues with a responsive, caring approach and provide excellent service, ideally in a single interaction. Paid training on procedures and service protocols will be provided.

The role may start as seasonal with potential to become permanent. Typical schedule is weekdays with possible overtime; compensation details will be confirmed.

Qualifications

• Previous call center experience required.

Responsabilités

• Listen to customers, understand their needs, and resolve issues while creating a positive experience.
• Respond to inquiries by phone, email, and chat.
• Use company systems to complete tasks accurately and efficiently.
• Maintain confidentiality of company and customer information.
• Escalate feedback or concerns to management when appropriate.
• Support other departmental duties as needed.

Connaissances

Verbal communication

Written communication

Active listening

Problem solving

Organizational skills

Prioritization

Independent work

Attendance & punctuality

Multichannel communication

Email etiquette

Team orientation

Outils

Microsoft Word

Microsoft Excel

Email systems

Web-based apps

Description du poste

La Senza seeks a Customer Service Representative to assist customers via phone, email, and chat from Columbus, OH. You will resolve issues with a responsive, caring approach and provide excellent service, ideally in a single interaction. Paid training on procedures and service protocols will be provided.

The role may start as seasonal with potential to become permanent. Typical schedule is weekdays with possible overtime; compensation details will be confirmed.