Customer Care Specialist - Phone, Email & Chat

La Senza; Columbus (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Paid time off

Job summary

La Senza is seeking a Customer Service Representative to support customers through phone calls, email, and chat inquiries. The role emphasizes a responsive, caring approach to resolving concerns and delivering an excellent experience, ideally in a single interaction.

Paid training will be provided on procedures and service protocols. Typical duties include listening to customers, handling inquiries across phone, email and chat, using company systems, and maintaining confidentiality.

Qualifications

• Experience in a call center or customer service environment is required.
• Strong verbal and written communication skills, with professional email etiquette.

Responsibilities

• Listen to customers, understand needs and resolve issues with a positive experience.
• Respond to inquiries by phone, email, and chat.
• Use company systems to complete tasks accurately and efficiently.
• Maintain confidentiality of information.
• Escalate feedback to management when needed.
• Support other departmental duties as needed.

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Time management

Independence

Tools

Microsoft Word

Excel

Job description

La Senza is seeking a Customer Service Representative to support customers through phone calls, email, and chat inquiries. The role emphasizes a responsive, caring approach to resolving concerns and delivering an excellent experience, ideally in a single interaction.

Paid training will be provided on procedures and service protocols. Typical duties include listening to customers, handling inquiries across phone, email and chat, using company systems, and maintaining confidentiality.