Inbound Customer Care Specialist

La Senza; North Carolina; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Growth opportunities

Paid time off

Job summary

La Senza is seeking a Customer Service Representative to support customers through phone calls, email, and chat inquiries, delivering an attentive and caring experience. Training will be provided on procedures and service protocols to ensure consistent, high-quality interactions.

The role emphasizes listening to customer needs, resolving issues efficiently, and maintaining confidentiality across systems, with potential for seasonal start and permanent opportunities. Overtime may be required.

Qualifications

• Previous call center experience required.
• Strong verbal and written communication and active listening skills.
• Ability to communicate with a diverse range of customers and handle sensitive situations professionally.
• Strong problem-solving, analytical, organizational, and prioritization skills.
• Able to work independently with minimal supervision.
• Team-oriented, self-motivated, and dependable with consistent attendance.
• Fluent English reading and writing skills with professional email etiquette.
• Working knowledge of Word, Excel, email, and web-based applications.

Responsibilities

• Listen to customers, understand needs, and resolve issues while delivering a positive experience.
• Respond to inquiries by phone, email, and chat.
• Use company systems to complete tasks accurately and efficiently.
• Maintain confidentiality of company and customer information.
• Escalate feedback or concerns to management when appropriate.
• Support other departmental duties as needed.

Skills

Call center experience

Verbal communication

Written communication

Active listening

Problem solving

Independent work

Team oriented

Punctuality

English fluency

MS Word and Excel

Email etiquette

Web-based applications

Tools

Microsoft Word

Excel

Email

Web apps

Job description

La Senza is seeking a Customer Service Representative to support customers through phone calls, email, and chat inquiries, delivering an attentive and caring experience. Training will be provided on procedures and service protocols to ensure consistent, high-quality interactions.

The role emphasizes listening to customer needs, resolving issues efficiently, and maintaining confidentiality across systems, with potential for seasonal start and permanent opportunities. Overtime may be required.