Customer Care Agent

Jushi; Scranton (Lackawanna County); On-site; USD 35,000 - 50,000; Full time

Job summary

Jushi Holdings Inc. is seeking a Customer Care Agent to deliver exceptional service to patrons and patients by phone, educate clients about products and policies, and uphold regulatory standards.

You will handle high-volume inquiries, maintain patient benefits knowledge, promote loyalty programs, and identify opportunities to enhance the customer experience. The ideal candidate has a GED or higher, 2+ years in a call center, and bilingual Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• Minimum 2 years in a call center.
• Bilingual in Spanish preferred.
• Excellent multitasking skills on the phone.

Responsibilities

• Provide great customer care.
• Handle high volume incoming inquiries by phone.
• Maintain and update customer information.
• Resolve and de-escalate customer situations.
• Know patient and member benefits, discounts, promotions.
• Identify needs and recommend additional products or services.
• Promote loyalty program awareness and enrollment.
• All other duties as assigned.

Skills

Call center experience

Bilingual Spanish

Multitasking

Excellent communication

Education

High School diploma or GED

Associate or Bachelor's degree

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide great customer care
• Maintains and updates customer information as needed
• Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
• Resolve and de-escalate any situation
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales
• Promote and educate customers on the benefits of the loyalty program to increase enrollment, engagement, and repeat business

• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.