Customer Care Agent

Jushico; Scranton (Lackawanna County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short-term Disability

Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is seeking a Customer Care Agent in the United States to provide exceptional customer and patient service over the phone.

You will educate clients, resolve inquiries, and ensure adherence to policies and regulations while supporting loyalty programs. The role requires a high school diploma or GED, with a preference for an Associate or Bachelor’s degree and at least 2 years in a call center.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum of 2 years’ experience in a call center.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.

Responsibilities

• Provide great customer care and patient service over the phone.
• Adhere to company policy and regulations while assisting patrons.
• Maintain and update customer information as needed.
• Professionally handle high-volume inquiries and resolve questions.
• De-escalate situations and promote loyalty program benefits.
• Identify customer needs and cross-sell products or services when appropriate.
• All other duties as assigned.

Skills

Customer service

Communication

Call center

Bilingual Spanish

Phone support

Education

High School diploma or GED

Associate or Bachelor’s degree

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide great customer care
• Maintains and updates customer information as needed
• Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
• Resolve and de-escalate any situation
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales
• Promote and educate customers on the benefits of the loyalty program to increase enrollment, engagement, and repeat business
• All other job duties as assigned
• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.