Customer Care Consultant

Jushi; Bloomington (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid Time Off

Job summary

A cannabis industry leader in Illinois is seeking a Customer Care Consultant dedicated to exceptional customer service and patient engagement. The selected candidate will handle day-to-day customer support via phone and ensure compliance with industry regulations. Responsibilities include providing service, conducting store tours, and maintaining store organization. The ideal candidate has strong communication skills and a high school diploma, with preference given to bilingual individuals. Competitive benefits are offered.

Qualifications

• High School diploma or GED required.
• Bilingual in Spanish preferred.
• Excellent computer and reasoning skills.
• Strong phone multi-tasking skills.

Responsibilities

• Provide outstanding customer service to patrons.
• Conduct day-to-day customer phone support.
• Lead tours of the sales floor and make product recommendations.
• Maintain cleanliness and organization of the store.
• Follow safety procedures and regulatory compliance.
• Maintain store cleanliness and stock levels.
• Operate POS and cash handling procedures.
• Collaborate with team to meet sales and customer goals.

Skills

Customer service skills

Communication skills

Multi-tasking abilities

Bilingual in Spanish

Multitasking

Education

High School diploma or GED

Associate or Bachelor’s degree

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH, OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred

• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

ADDITIONAL INFORMATION

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.