Customer Care Consultant

Jushi Holdings Inc.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

401(k)

Job summary

A leading cannabis company in Cincinnati is seeking a Customer Care Consultant to provide exceptional service and education to clients. The role requires a High School diploma, strong customer service skills, and the ability to multitask. Preferred candidates will be bilingual in Spanish and possess good computer skills. The company offers comprehensive benefit packages including health insurance and a 401(k).

Qualifications

• High School diploma or General Education Development (GED) required.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.

Responsibilities

• Provide outstanding, accurate customer service to patrons.
• Lead tours of the sales floor and make product recommendations.
• Operate cash register and computer-based POS system.

Skills

Customer service

Multi-tasking

Bilingual (Spanish)

Computer skills

Education

High School diploma or GED

Associate or Bachelor’s degree

Tools

POS system

Job description

Overview

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. The Customer Care Consultant is primarily responsible for aiding patrons and patients telephonically, delivering exceptional customer service and patient service while educating the client. The ideal candidate is focused on customer care in the cannabis industry.

What You Will Do

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• Other duties as assigned

What We Are Looking For

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sit
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally twist/bend/stoop/squat, kneel/crawl

What We Have To Offer Our Employees At Jushi

We offer benefit packages that may include Medical, Dental, Vision, Life, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

Equal Opportunity Employment

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.