Customer Care Advocate – Growth Path, Weekly Pay, PTO

Mom's Meals, a PurFoods Company; Ankeny (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion

Referral Bonuses

Weekly paychecks

PTO, 401k, & a Full benefits package

Job summary

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is seeking upbeat Customer Service Representatives to be the friendly first touch for customers placing meal orders. This role supports a mission-driven team and offers weekly pay, PTO, and benefits after 30 days.

You’ll work Monday–Friday, 9:00 am–6:00 pm in Ankeny, IA, with potential overtime early mornings.

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Basic computer proficiency and ability to learn software.
• Clear oral communication skills.
• Ability to deescalate situations and resolve complaints.
• Follows company policies and demonstrates core values.

Responsibilities

• Handle inbound and outbound customer service calls placing meal orders.
• Address questions and provide exceptional service.
• Input order information into the client order screen.
• Document conversations in the client information database.
• Ensure each assigned client has an order on file.
• Contact case managers by phone, email, or fax for special situations.
• Work efficiently without rushing the client.

Skills

Customer service

Communication

Deescalation

Policy adherence

Basic computer skills

Education

High school diploma or GED

Tools

CRM systems

Outlook

Microsoft Teams

Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is seeking upbeat Customer Service Representatives to be the friendly first touch for customers placing meal orders. This role supports a mission-driven team and offers weekly pay, PTO, and benefits after 30 days.

You’ll work Monday–Friday, 9:00 am–6:00 pm in Ankeny, IA, with potential overtime early mornings.