Customer Service Representative

Mom's Meals | A Purfoods Company; Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path starting Day 1

Referral Bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Job summary

Mom's Meals in Des Moines, IA is hiring a Customer Service Representative to be the friendly first contact for customers placing meal orders. You will handle calls, answer questions, and enter orders into the system, while documenting conversations and ensuring orders are on file.

This role emphasizes clear communication, de-escalation skills, and adherence to company policies, with a starting wage of $17/hour and weekly pay plus benefits after 30 days.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Basic computer proficiency and ability to learn software in work/school setting.
• Clear oral communication skills.
• Ability to deescalate situations and resolve customer complaints.
• Commitment to company policies and core values.

Responsibilities

• Handle inbound and outbound customer service calls as clients place meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the client order screen.
• Document conversations in the client information database.
• Ensure assigned clients have an order on file.
• Contact case managers via phone, email, and/or fax for special situations.

Skills

Customer service

Communication

De-escalation

Basic computer skills

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Customer Service Representatives.

In this role, you'll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit.

We're a mission-driven company doing meaningful work, and we'd love for you to be part of it.

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 7000 Fleur Drive, Des Moines IA 50321

This position will start on Monday, November 30th.

Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.

Position Responsibilities May Include, But Not Limited To

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills & Experience

• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Skills & Experience

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our Team Members Enjoy

• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• PTO, 401k, & a Full benefits package

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.