Customer Care Advocate

API Delevan, Inc.; Kentucky; Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading company in the engineering sector seeks a Customer Care Advocate to enhance customer interactions and provide seamless service. The role requires effective problem-solving skills, proficiency in business tools, and the ability to work collaboratively in a hybrid environment. Ideal candidates will have a Bachelor's degree and 2-3 years of experience in customer service.

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Life and Accidental Death & Dismemberment (AD&D) Insurance

Tuition Assistance

Qualifications

• 2-3 years of professional Customer Care experience or equivalent work experience.
• Excellent communication/interpersonal & organizational skills.
• Ability to work in a dynamic team & fast-paced environment.

Responsibilities

• Primary contact for customer orders, quotes, and inquiries.
• Responsible for building strong customer relationships.
• Handles escalations and provides resolutions.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

SharePoint

MS Teams

Windows Operating Systems

Job description

Remote Type: Hybrid (3 days in office / 2 days remote)

Scope of Role :

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise , ownership, accountability, and responsiveness . The C ustomer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care dep artment guidelines and adherence to SOP’s .

Major Responsibilities :

Dedication to 80-20 overserve strategies and continuous improvement

Collaborates with other teams to drive resolution/shipment on open order reports

Responsible for building strong customer relationships and delivering customer-centric solutions

Support corporate initiatives designed to overserve our customers while providing an effortless customer experience

Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals

Handles customer escalations with first contact resolution when possible , if not, escalating when necessary

Work with internal teams with a high sense of accountability and urgency

Works with internal partners (Credit, Planning, Shipping, etc …) to drive resolution on customer-impacting issues

Hand les conflict situations effectively, with minimum assistance

Handles customer inquiries with product knowledge

Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings

Calls are recorded for training and quality purposes

Further tasks outlined on RACI &/or assigned by leadership

Bachelors degree preferred

2-3 years of professional Customer Care experience or equivalent work experience is required

Experience with business tools such as, SharePoint, MS Teams, Windows Operating Systems required

Team oriented with the ability to influence others

Ability to work in a highly dynamic team & fast-paced environment

Consistently demonstrates situational adaptability and resourcefulness

Excellent communication/interpersonal & organizational skills

Excellent ability to manage daily workload

Preferred Qualifications:

Experience with Oracle &/or SAP (or other ERP systems) preferred

Experience with Salesforce (or other CRM systems) preferred

Experience navigating and utilizing corporate websites & eCommerce platforms preferred

Me chanical or technical aptitude & a bility to read drawings desired

Not Offering Sponsorship: Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

#LI-HYBRID #LI-AB1

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [e-mail] you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

At Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion.

Our Values

Our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders. We center our behaviors, actions and decisions around the following values:

• Integrity
• Responsibility
• Diversity, Engagement & Inclusion
• Customer Success
• Innovation with Purpose
• Performance
• Passion to Win

….with a Sense of Urgency

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