Customer Care Advocate I

Regal Rexnord; Florence (KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Join Regal Rexnord as a Customer Care Advocate I in Florence, KY, where you'll be the primary point of contact for customer inquiries and orders. This role involves developing customer relationships, handling customer needs effectively, and ensuring a seamless experience through customer-centric solutions. Ideal candidates will have a high school diploma and demonstrate excellent communication and organizational skills while being part of a world-class Customer Care Team.

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Tuition Assistance

Qualifications

• High School diploma required; college degree preferred.
• Experience in customer care preferred, ideally 2 years.
• Familiarity with business tools like SharePoint and CRM platforms.

Responsibilities

• Manage internal & external customer inquiries.
• Build strong customer relationships and deliver solutions.
• Handle customer escalations and ensure resolution.

Skills

Customer-centric solutions

Communication

Organizational skills

Keyboarding skills

Situational adaptability

Education

High School diploma

College degree or equivalent work experience preferred

Tools

SharePoint

MS Teams

Windows Operating Systems

CRM platforms (e.g. Salesforce, Microsoft Dynamics)

Job description

Position: Customer Care Advocate

Reports To: Manager II, Customer Care

Location: Florence, Kentucky

Remote Type: Hybrid (3 days in office; 2 days remote)

Position Summary: The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.

Responsibilities:

• Dedication to 80-20 overserve strategies

• Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.

• Responsible for building strong customer relationships and delivering customer-centric solutions

• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience

• Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.

• With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Handles standard customer escalations, autonomously with first contact resolution when possible.

• Work with internal teams with a high sense of accountability and urgency

• Work with operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products

• Participant in training initiatives within department

Education, Experience & Skills Required:

• High School diploma required

• Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute

• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required

• Demonstrated patience and approachability with other team members

• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges

• Able to show situational adaptability and resourcefulness

• Strong communication/interpersonal & organizational skills

• Strong ability to manage daily workload

Education, Experience & Skills Preferred:

• College degree or equivalent work experience preferred

• Two years of professional customer care experience preferred

• Experience with Oracle &/or SAP (or other ERP systems)

• Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred

• Basic to Intermediate Excel Skills preferred

• Demonstrated mechanical or technical aptitude preferred

• Experience navigating and utilizing corporate websites & eCommerce platforms

Leadership Competency:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

• Manages Conflict – Handling conflict situations effectively, with a minimum of noise.

• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Not Offering Sponsorship:

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

#LI-Hybrid #LI-AB1

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [e-mail] you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.