Customer Care Accounts Receivable Representative

Randstad USA; Addison (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Randstad USA in Addison, TX is seeking a Customer Care Accounts Receivable Representative. You will assist customers with inquiries about products and services and help place orders, while supporting back-office processes.

The role requires 2 years of experience, a bachelor’s degree, GAAP knowledge, and strong Excel skills for pivot tables, charts and formulas. You will collaborate with Sales and CAS AR to ensure accurate invoicing and timely collections.

Qualifications

• High school diploma or equivalency plus 1 year of experience.
• Knowledge of GAAP, federal regulatory guidelines, and organizational objectives.
• Proficient in Excel for pivot tables, charts and complex formulas.

Responsibilities

• Assist specific customers in the division with back-office processes (e.g., accounts receivable, order processing, customer service).
• Resolve internal and external customer issues by timely responses to calls and emails.
• Answer questions for accounts involved in the accounts receivable process.
• Research accounts and explain open invoices, short pays, and open credits.
• Follow up on general customer collections per guidelines.
• Work with customers, Salesforce, and CAS AR to complete paperwork.
• Assist with research of missing invoices.
• Maintain communication with Sales Teams and CAS.
• Answer general Sales Team questions and resolve AR-related issues.
• Provide invoice copies and information requests.
• Process incoming orders and handle order inquiries.
• Stay informed of state alcohol laws and listings.

Skills

AR

Basic Software Skills

Basic Accounts Receivable

AR Billing

Managed Care

Active Listening

Telephone Etiquette

Follow-up

Typing Skills

Customer Relations

Customer Service

Customer support

Basic Computer Skills

GAAP knowledge

Education

Bachelors

Tools

Salesforce

Excel

Job description

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Minimum Qualifications

• High school diploma or equivalency plus 1 year of experience
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

salary: $20 - $22 per hour

shift: First

work hours: 8 AM - 4 PM

education: Bachelors

Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with Customer Account Services (CAS) back-office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teams and employees at CAS
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state-specific alcoholic beverage laws and state listings laws

Skills

• AR
• Basic Software Skills
• Basic Accounts Receivable
• AR Billing
• Managed Care
• Active Listening
• Telephone Etiquette
• Follow-up
• Typing Skills
• Customer Relations
• Customer Service
• Customer support
• Basic Computer Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Bachelors