Customer Care & Account Coordinator

Waste Pro USA Inc.; Longwood (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Waste Pro USA Inc. in Florida seeks a Corporate Customer Service Administrator to be a primary contact for residential and commercial customers. You will respond to inquiries, resolve service concerns, and coordinate with Operations, Dispatch, Billing, and Sales to ensure exceptional service.

This role emphasizes customer retention, operational efficiency, and professional communication across all channels, with training opportunities and ongoing system proficiency required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage a high volume of interactions with professionalism.
• Proficient in Microsoft Office and customer account systems.
• Accurate data entry and handling of confidential information.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Handle inbound customer calls and outbound follow-up communications professionally.
• Assist customers with service requests, billing inquiries, new service setup, changes, and cancellations.
• Provide accurate information on services, schedules, pricing, policies, and procedures.
• Establish, update, and maintain customer accounts.
• Investigate concerns and coordinate with Operations, Dispatch, Billing, Sales, and others to resolve issues.

Skills

Strong communication

Active listening

Multitasking

Microsoft Office

Data entry

Tools

Microsoft Office

Job description

Waste Pro USA Inc. in Florida seeks a Corporate Customer Service Administrator to be a primary contact for residential and commercial customers. You will respond to inquiries, resolve service concerns, and coordinate with Operations, Dispatch, Billing, and Sales to ensure exceptional service.

This role emphasizes customer retention, operational efficiency, and professional communication across all channels, with training opportunities and ongoing system proficiency required.