Bilingual Customer Care Specialist

Waste Pro USA; Ocala (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Waste Pro USA is seeking a Customer Service Representative to handle inbound calls, assist commercial and residential customers, and document interactions accurately. You will partner with a team to meet call center goals and improve the customer experience using the Tower system.

Responsibilities include providing service quotes, establishing accounts, resolving issues, and identifying cross-sell opportunities.

Qualifications

• Experience handling high-volume inbound calls and meeting service level goals.
• Strong customer service focus with the ability to resolve issues effectively.
• Ability to identify cross-sell opportunities and communicate product value.
• Excellent communication and documentation skills for accurate records.

Responsibilities

• Answer incoming calls and assist commercial and residential customers.
• Provide service quotes and establish customer accounts with pricing and billing details.
• Resolve customer issues and escalate complex cases to appropriate teams.
• Maintain customer records using the Tower system and update as needed.
• Collaborate with other departments to meet call center goals and improve service quality.

Skills

Call handling

Customer service

Cross-selling

Communication

Record keeping

Teamwork

Tower System

Tools

Tower System

Job description

Waste Pro USA is seeking a Customer Service Representative to handle inbound calls, assist commercial and residential customers, and document interactions accurately. You will partner with a team to meet call center goals and improve the customer experience using the Tower system.

Responsibilities include providing service quotes, establishing accounts, resolving issues, and identifying cross-sell opportunities.