Corporate Administrator

Waste Pro USA Inc.; Longwood (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Waste Pro USA Inc. in Florida seeks a Corporate Customer Service Administrator to be a primary contact for residential and commercial customers. You will respond to inquiries, resolve service concerns, and coordinate with Operations, Dispatch, Billing, and Sales to ensure exceptional service.

This role emphasizes customer retention, operational efficiency, and professional communication across all channels, with training opportunities and ongoing system proficiency required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage a high volume of interactions with professionalism.
• Proficient in Microsoft Office and customer account systems.
• Accurate data entry and handling of confidential information.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Handle inbound customer calls and outbound follow-up communications professionally.
• Assist customers with service requests, billing inquiries, new service setup, changes, and cancellations.
• Provide accurate information on services, schedules, pricing, policies, and procedures.
• Establish, update, and maintain customer accounts.
• Investigate concerns and coordinate with Operations, Dispatch, Billing, Sales, and others to resolve issues.

Skills

Strong communication

Active listening

Multitasking

Microsoft Office

Data entry

Tools

Microsoft Office

Job description

The Corporate Customer Service Administrator serves as a primary point of contact for Waste Pro residential and commercial customers and supports company-wide customer service operations. This position is responsible for responding to customer inquiries, resolving service concerns, maintaining accurate customer account information, and coordinating with Operations, Dispatch, Billing, Sales, and other departments to ensure exceptional customer service. This role contributes to customer retention, operational efficiency, and the consistent delivery of professional service across all communication channels.

Essential Job Functions

• Handle inbound customer calls and assign outbound follow-up communications in a professional, courteous, and timely manner.


• Assist customers with service requests, billing inquiries, new service setup, service modifications, and cancellations.


• Provide accurate information regarding services, schedules, pricing, policies, and company procedures.


• Establish, update, and maintain customer accounts.


• Investigate customer concerns and coordinate resolutions with Operations, Dispatch, Billing, Sales, or other departments.


• Work proactively to retain customers and identify solutions.

Other Job Responsibilities

• Attend company-sponsored training programs.


• Maintain proficiency with technology and systems as job appropriate, being used by Waste Pro USA.


• Perform additional duties as assigned by the Supervisor.

Required Qualifications And Skills

• Strong verbal and written communication, active listening, sound judgment, and customer problem-solving skills.


• Ability to manage a high volume of interactions, prioritize competing requests, and remain composed.


• Ability to use Microsoft Office products, customer account systems, and the ability to learn new technology.


• Accuracy in data entry, documentation, and handling confidential customer or payment information.


• Ability to work independently and collaboratively across teams, adapt to changing priorities, and maintain professionalism.

Performance And Service Expectations

• Meet established performance expectations for attendance, schedule adherence, call availability, productivity, response timeliness, quality, and accurate documentation.


• Contribute team goals for answered calls, low abandoned-call rates, resolution quality, and customer satisfaction; balance efficient call handling with effective customer care.


• Use work-offline, after-call work, and other system statuses only as appropriate for assigned duties; communicate service delays or capacity concerns to leadership.