Customer Billing Representative I

Chesapeake Utilities Corporation; Rich Square (NC); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Customer Billing Representative I to join their dynamic team. This role involves analyzing customer transactions, processing service orders, and ensuring accurate billing. The company values its employees and offers a supportive work environment with opportunities for career growth. You will play a vital role in enhancing customer satisfaction while working collaboratively with various departments. If you are detail-oriented and possess strong problem-solving skills, this position is perfect for you, providing a chance to contribute to a company that prioritizes employee well-being and community involvement.

Benefits

Flexible work arrangement

Competitive base salary

Career growth opportunities

Annual bonus opportunities

Robust benefit packages

Paid time off

Community events

Wellness initiatives

Qualifications

• 2+ years of Front Office/Back Office experience required.
• Knowledge of billing and financial/accounting processes.

Responsibilities

• Analyze customer use exceptions and process Service Orders.
• Resolve discrepancies in customer accounting reports.

Skills

Customer Service

Accounting Concepts

Problem-Solving

Organizational Skills

Interpersonal Skills

Mathematical Skills

Education

High School Diploma

Associate's Degree

Job description

Description

Customer Billing Representative I
Location: Hybrid within our service territory states
DE, MD, VA, PA, FL, or NC

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success will be...

This position is responsible for analyzing customer use exceptions, processing Service Orders, balancing Accounts Receivable and Credit Balance Refunds. Additionally, this position is expected to provide timely and accurate information to internal and external customers.

What you'll be working on...

• Process customer transactions to include initiating meter/service orders, add/revise customer information, and all other functions related to service and customer information in the Customer Billing System (ADDs) of record


• Review and complete all meter/service order types in Customer Billing System (ADDs) and investigate and resolve discrepancies. The exception being orders related to Transportation service and Instrument orders


• Promotes and demonstrates the importance of understanding customer needs and concerns while maintaining a professional attitude and appearance


• Assist in the resolution of issues related to balancing Accounts Receivables


• Review and monitor customer Public Assistance programs and associated grants


• Responsible for reviewing customer accounting reports for accuracy, researching and resolving discrepancies and initiating adjustments as necessary


• Stay abreast of any rate changes, tariff modifications and CHPK or PSC regulations


• Search for and present ideas to improve processes and procedures that maintain accuracy while improving efficiency and production


• Participates in process improvement projects and supports the team in implementing changes


• Support the goals and objectives of the respective business unit and the Company's vision and mission


• Support and champions the Chesapeake Service Excellence Model


• Establish a good working relationship with other Company departments as well as organizations outside of the Company


• Perform all other duties as assigned by:




• Manager/Supervisor, Customer Care-Back Office-Billing, and/or


• Lead BOA

Who you are...

• Demonstrate understanding of basic accounting concepts including working with debits and credits


• Possess knowledge of customer service, billing, and financial/accounting processes and a basic understanding of the respective Company tariffs and Public Service Commission (PSC) rules and regulations as they relate to Billing, Payment and other Administrative


• Strong organizational, interpersonal, mathematical and problem-solving skills


• Flexible, detail oriented and have the ability to juggle several job functions simultaneously


• Team player with a willingness to assist with special assignments


• Ability to adapt to change and learn new technologies, equipment and software upgrades


• High School Diploma required, associate's degree or higher preferred


• Prior utility billing experience is preferred


• At least two (2) years of Front Office/Back Office experience

Benefits/what's in it for you?

• Flexible work arrangement


• Competitive base salary


• Fantastic opportunities for career growth


• Cooperative, supportive, and empowered team atmosphere


• Annual bonus and salary increase opportunities


• Monthly recognition events


• Endless wellness initiatives and community events


• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!


• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail].

Qualifications

Education

High School (required)
Associates (preferred)

Experience

2 years: At least two (2) years of Front Office/Back Office experience (required)
Prior utility billing experience preferred. (preferred)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.