Customer Assistance Representative - Eugene Airport

National Car Rental; Eugene (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

National Car Rental is hiring a Customer Assistance Representative Sr (CAR Sr) at Eugene, OR. The role focuses on delivering high-level customer service face-to-face and by phone, supporting branch and rental needs in a busy city location.

Responsibilities include greeting customers, explaining terms, processing returns, and handling billing tasks. The position includes opportunities for bonuses, with a Thursday-Monday shift from 8am to 4pm.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Must have a valid driver's license.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Schedule: Thursday-Monday 8am-4pm.

Responsibilities

• Provide a high level of customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Explain rental terms and vehicle features and other services.
• Process returns, check-ins and exit kiosk transactions.
• Assist with billing and basic accounting tasks and related admin duties.
• Take reservations, rate quotes, and answer questions from customers and other branches.

Skills

Customer service

Verbal communication

Driver's license

Education

High school diploma or GED

Job description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 28801 Douglas Drive Suite #7 Eugene, OR 97402

This is a position that pays $17.00/hour with opportunities for bonuses.

Shift: Thursday-Monday 8am-4pm

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have a valid drivers license
• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work the following schedule: Thursday-Monday 8am-4pm