Senior Customer Assistance Representative Eureka

Enterprise; Eureka (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility in Eureka, CA is hiring for a Customer Assistance Representative Sr. This full-time role involves high-level customer service, handling reservations, rate quotes, and inquiries in person and over the phone.

The position requires at least 2 years in customer service or related fields and weekend availability. The starting pay is $19.00 per hour for a 40-hour work week, with a comprehensive benefits package including paid time off and employee discounts.

Qualifications

• Must have at least 2 years prior customer service retail or administrative support experience.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• Must be available to work Saturdays and be at least 18 years old.

Responsibilities

• Take incoming calls for reservations, rate quotes and general questions with clear information and resolution.
• Provide high level customer service in person and over the phone to assist rental needs.
• Process returns, check-ins and exit kiosk transactions and assist with directions.
• Assist with account billing, scheduling, and basic administrative tasks as needed.
• Promote the company and services while ensuring safe, courteous customer interactions.

Skills

Customer service

Retail experience

Administrative support

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

• 110 5th Street Eureka CA 95501

This is a full time position with a starting rate of pay $19.00 per hour and is a 40 hour workweek.

The Shifts Are As Follows

• Monday: 7am-4pm


• Tuesday: 7am-4pm


• Wednesday: off


• Thursday: 9am-6pm


• Friday: 9am-6pm


• Saturday: 8am-5pm

We offer a robust Benefits Package including, but not limited to:

• Paid time off


• Employee discount


• Retirement savings plan


• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)


• Life Insurance


• Training and development

The hours for this position would be 7:30am until 6pm Monday through Friday and Saturday's from 9am until 12pm.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors


• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed


• Understand and communicate rental terms and conditions, vehicle features and other services


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance


• Clean vehicle interior and exterior by hand or by operating washing equipment when needed


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have at least 2 years prior customer service retail or administrative support experience


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• Must be available to work Saturday's


• Must be at least 18 years old


• Must have not interviewed with any Enterprise Mobility brands in the last 12 months