Customer Application Support Engineer II (Field & Quoting)

Watlow; San Jose (CA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Watlow in San Jose, California seeks a Customer Application Support Engineer II to act as the technical go-to for customers, distributors, and sales agents. You will advise on product selection, build quotes, and serve as a post-sale technical resource, linking factory experts with customers.

The role requires strong technical foundation, quoting experience, and clear communication; weekly customer-site presence and occasional domestic travel are expected.

Qualifikationen

• Bachelor's degree in engineering or related technical field.
• 2+ years in a customer-facing technical role such as applications engineering, inside sales engineering, or technical sales support.
• Working knowledge of electrical and thermal fundamentals (wattage, voltage, heat transfer, temperature measurement).
• Ability to read and interpret customer specs, drawings, and requirements to select/configure products.

Aufgaben

• Quoting: prepare, present, and follow up on quotes for standard and modified products per pricing guidelines.
• Application support: advise customers, distributors, and sales agents on product selection and application, specify the right control products, handle basic troubleshooting.
• Post-sale support: serve as a post-sale technical resource and coordinate issue resolution with internal teams.
• Order support: assist orders for quotes generated and move opportunities through the management process.
• Product investigations: help evaluate/resolve returned material issues and product investigations.
• Relationship building: build strong relationships with customers, distributors, and internal partners across Sales, Engineering, and Operations.
• Sales planning: support territory sales playbooks, account activities, and prospecting research, share data with leadership.
• Channel training: train sales agents and distributors on product applications and Watlow tools such as Visual Designer and configurators.
• Voice of the customer: spot trends and share with process owners.
• Continuous improvement: identify ways to reduce waste and improve team processes using the Watlow Business System (WBS).

Kenntnisse

Customer-facing

Technical communication

Quoting experience

Sales support

Ausbildung

Bachelor's degree in engineering

Tools

Salesforce

CPQ tools

Jobbeschreibung

Watlow in San Jose, California seeks a Customer Application Support Engineer II to act as the technical go-to for customers, distributors, and sales agents. You will advise on product selection, build quotes, and serve as a post-sale technical resource, linking factory experts with customers.

The role requires strong technical foundation, quoting experience, and clear communication; weekly customer-site presence and occasional domestic travel are expected.