Field Service Tech II: Onsite Troubleshooting & Training

Watlow; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays and vacation

Tuition reimbursement

Job summary

Watlow is seeking a hands-on Field Service Technician II to commission, troubleshoot and maintain thermal products and systems at customer sites. You will be the face of Watlow onsite, working directly with customers to restore uptime, provide technical training, and capture feedback to improve products and services.

This role requires strong electrical/mechanical aptitude, excellent communication, and the ability to travel frequently, including overnight stays.

Qualifications

• Technical certificate, associate degree, or equivalent training in electrical, mechanical, controls, instrumentation, or a related field.
• Strong knowledge of electrical systems, process controls, wiring and power distribution.
• Familiarity with industrial control systems: PLCs, SCADAs, HMIs, sensors, networking (Modbus, Ethernet).
• Experience with on-site troubleshooting and root-cause analysis using diagnostic tools such as a multimeter.
• Ability to read electrical schematics, P&IDs and mechanical drawings.
• Valid driver’s license and ability to travel frequently including overnight stays.
• Excellent verbal and written communication with a strong customer-service mindset.
• Willingness for flexible hours, weekends, and on-call shifts.

Responsibilities

• Commission and troubleshoot industrial heaters, sensors, controllers, and power panels on-site.
• Resolve field equipment and integration issues (electrical, mechanical, software/controls).
• Perform maintenance, programming, and validation of thermal system installations.
• Provide technical guidance and training to customers’ teams.
• Respond to service calls and participate in on-call rotations.

Skills

Electrical systems

Power distribution fundamentals

On-site troubleshooting

Customer service mindset

Education

Technical certificate / associate degree in electrical/mechanical/controls

Tools

Multimeter

SCADA/PLC/HMI basics

Job description

Watlow is seeking a hands-on Field Service Technician II to commission, troubleshoot and maintain thermal products and systems at customer sites. You will be the face of Watlow onsite, working directly with customers to restore uptime, provide technical training, and capture feedback to improve products and services.

This role requires strong electrical/mechanical aptitude, excellent communication, and the ability to travel frequently, including overnight stays.