Senior Application Engineer — Thermal Solutions

Watlow; Maryland Heights (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Watlow seeks a Senior Application Engineer to provide expert technical support to customers, sales channels, and internal teams in Maryland Heights. You will translate customer needs into practical product and application solutions and help develop engineered solutions that meet technical and commercial requirements.

You will collaborate with Sales, Engineering, Operations and Quality to develop quotes, drawings, bills of material, prototypes, tests, and production instructions.

Qualifications

• Bachelor's degree in engineering or related field, or equivalent experience.
• Typically 7+ years of application engineering or related experience.
• Demonstrated expertise in products, applications and processes, with the ability to recommend and implement solutions.
• Experience creating or interpreting CAD drawings, bills of material, routings and technical documentation.
• Ability to develop quotations and work within pricing and business guidelines.
• Strong customer-facing communication, listening, presentation and conflict-resolution skills.

Responsibilities

• Serve as a senior technical resource to business unit sales agents, customers and distributors, including training and customer-facing support as needed.
• Advise on product selection, product application, set-up and programming, including control products when applicable.
• Translate customer requirements into clear technical instructions and practical solutions for production and internal teams.
• Serve as a post-sale technical resource and support orders, customer questions and technical follow-up.
• Read and interpret customer drawings and technical requirements; identify risks, gaps and opportunities for clarification.
• Modify product and process designs using defined design standards, process standards and trade-off curves.
• Create and review CAD drawings, product documentation and process documentation for new, standard and modified-standard products.
• Assemble bills of material and routings; process rework, prototype and modified-standard orders.
• Prepare drawings for new parts and assemblies based on customer and engineering requirements.
• Convert application requirements into documentation that supports manufacturing, quality and service.
• Prepare and present technical and commercial quotes for standard and modified products and services.
• Develop quotations within pricing guidelines and assess opportunities for business fit, technical feasibility and attractiveness.
• Provide input to sales volume, sales trends, forecasts, market intelligence, competitor activity and product growth strategies.
• Support Sales in developing new customers and maintaining productive relationships with established customers.
• Assist with returned-material issues, product investigations and quality investigations; help identify root causes and effective corrective actions.
• Conduct or support experiments, tests and evaluations of products, processes, tools and prototypes.
• Identify product gaps, process improvements and opportunities to improve customer experience, manufacturability and business results.
• Lead or contribute to customer projects, internal Watlow projects and cross-functional teams.

Skills

Customer-facing communication

Presentation skills

Conflict resolution

Multitasking

Education

Bachelor's degree in engineering or related field

Tools

CAD software

Job description

Watlow seeks a Senior Application Engineer to provide expert technical support to customers, sales channels, and internal teams in Maryland Heights. You will translate customer needs into practical product and application solutions and help develop engineered solutions that meet technical and commercial requirements.

You will collaborate with Sales, Engineering, Operations and Quality to develop quotes, drawings, bills of material, prototypes, tests, and production instructions.