Application Engineer - Thermal Systems & Tech Support

Watlow; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual Incentive Program

401(k) plan with company match

Wellness incentives

Employee Personal Assistance Program

Dental, medical, vision and disability

Paid holidays, personal time, andvac

Parental leave

Tuition reimbursement

Job summary

Watlow seeks an Application Engineer in Missouri to provide technical support to customers, respond to inquiries for product advice and selection, and assist with quotes and set-up of standard and modified products. The role liaises with Engineering on projects and develops documentation including CAD drawings and BOMs.

The position requires strong communication, ability to read drawings, and the capability to train sales agents and distributors on product applications.

Qualifications

• Bachelor's degree or two-year degree and related experience (5-8 years).
• Experience in highly regulated markets such as Aerospace/Military/Defense or Medical markets is preferred but not required.
• Ability to fluently speak and write in English is required for this position in Mexico.

Responsibilities

• Manage assigned activities while seeking feedback and guidance from more experienced resources; technical work is subject to review and approval.
• Apply knowledge of business concepts, practices, procedures, and tools to recommend and implement solutions within the designated area of responsibility.
• Demonstrate knowledge of products, applications, and processes, including identifying potential areas for improvement.
• Interact with internal and external customers and suppliers using strong listening, communication, credibility, approachability, and openness.
• Solve routine problems and participate in or manage customer projects, internal Watlow projects, or teams.
• Use the Watlow Business System (WBS) to achieve results and demonstrate behaviors consistent with organizational culture.
• Modify product and process designs based on defined design and process standards and trade-off curves.
• Create drawings and documentation in support of product and process design and development, including CAD drawings for parts and assemblies.
• Assemble and create bills of material (BOMs) and routings for standard or modified-standard products, and process rework or prototype orders.
• Read and interpret customer drawings and convert customer needs into instructions for production.
• Provide technical advice to business unit sales agents, customers, and distributors, including training as necessary.
• Prepare and present quotes primarily for standard and modified products and services, working within pricing guidelines.
• Advise customers, distributors, and sales agents on product selection, application, set-up, and programming for control products.
• Provide input on sales volume, trends, forecasts, market and competitor intelligence, customer feedback, and product gaps.
• Serve as a post-sale technical resource, maintain relationships with established customers, support generated quotes, and assist sales agents in developing new customers.
• Assist with product growth strategies, returned material issues, product investigations, and quality investigations.
• Maintain deep knowledge of specified products in the assigned area of responsibility and demonstrate strong customer-facing, conflict-resolution, presentation, and cross-functional teaming skills.
• Assess opportunities for business fit and attractiveness and recognize when additional evaluation support is needed.

Education

Bachelor's degree or two-year degree and related experience, or equivalent experience

Job description

Watlow seeks an Application Engineer in Missouri to provide technical support to customers, respond to inquiries for product advice and selection, and assist with quotes and set-up of standard and modified products. The role liaises with Engineering on projects and develops documentation including CAD drawings and BOMs.

The position requires strong communication, ability to read drawings, and the capability to train sales agents and distributors on product applications.