Customer and Product Support Rep

Clear Destination Inc.; Lansing (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Alta Material Handling is seeking a Territory Sales Representative to cover the Lansing Service territory. The account rep will report to the Director of Operations and will conduct B2B selling in the field, focusing on aftermarket sales and revenue growth.

Responsibilities include daily CRM use, quoting and selling repairs, maintenance contracts, parts and rental, and territory development with a focus on customer acquisition and retention.

Qualifications

• High School diploma, or GED equivalent.
• Knowledge of forklifts and/or construction equipment is a plus; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered.
• Strong customer service skills.
• Possess excellent verbal and written communication skills.
• Proficient in the use of a personal computer and various software applications.
• Self-motivated.
• Must have valid driver’s license, clean driving record and automobile insurance.
• Computer programs - Microsoft Word, Excel, Outlook, & the Internet
• Language Skills - Intermediate: Ability to read and interpret documents, write routine reports, and speak before groups.

Responsibilities

• Daily use of our customer relationship management system.
• Quoting and selling repairs, preventative maintenance and maintenance contracts, parts and rental.
• Territory development with a focus on customer acquisition and retention.
• Team with the Branch Manager to develop new accounts.
• Collaborate with the sales department to generate leads for new equipment and aftermarket.
• Incorporates Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.

Skills

Strong sales acumen

Customer service

Verbal and written communication

Self-motivated

PC proficiency

Valid driver’s license

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

Alta Material Handling is seeking a talented individual for a Territory Sales Representative position to cover the Lansing Service territory. The account rep will report to the Director of Operations and will be instrumental in achieving the department’s business objectives through profitable revenue generation in Aftermarket Sales. This is a territory sales position, majority of time spent will be in the field conducting business to business sales calls. The responsibilities of the position consist of, but are not limited to:

• Daily use of our customer relationship management system.
• Quoting and selling repairs, preventative maintenance and maintenance contracts, parts and rental
• Territory development with a focus on customer acquisition and retention
• Team with the Branch Manager to develop new accounts
• Collaborate with the sales department to generate leads for new equipment and aftermarket
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Qualifications:

• High School diploma, or GED equivalent
• Knowledge of forklifts and/ or construction equipment is a plus; however, candidates with comparable industry experience, a strong sales acumen and record of achievement will also be considered
• Strong customer service skills
• Possess excellent verbal and written communication skills
• Proficient in the use of a personal computer and various software applications
• Self-motivated
• Must have valid driver’s license, clean driving record and automobile insurance.
• Computer programs - Microsoft Word, Excel, Outlook, & the Internet
• Language Skills -Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use hands, talk/hear; Frequently will sit; Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl, taste/smell
• Vision: No special vision requirements
• Lift and/or Move Functions:Frequentlywill lift up to 25 pounds; Occasionally will lift 26 to 50 pounds
• Work Environment: Frequently will work near moving mechanical parts, fumes or airborne particles