Customer and Product Support Expert (f/m/d)

GoHiring; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote culture

Offsite team meetings

Hands-on onboarding

Competitive package

Job summary

GoHiring is seeking a customer-focused support professional to act as the voice of our customers and partners. You will manage requests quickly and thoughtfully, resolving issues through Zendesk and occasional calls.

You will collaborate with other GoHiring teams, maintain customer data, and contribute to analyses behind the scenes. A blend of writing Help Center articles and supporting campaigns keeps each day varied and impactful.

Qualifications

• Fluency in German and English.
• Professional experience in a customer-facing service or support environment.
• Strong communication skills via email, phone, or video.
• Organizational skills in fast-paced settings.

Responsibilities

• Be the voice of our customers and partners, ensuring requests are handled quickly, thoughtfully, and with care.
• Guide complex issues via Zendesk and occasional calls to clear solutions.
• Collaborate with teammates and other GoHiring teams to achieve the best outcomes.
• Manage orders and customer data, and conduct analyses behind the scenes.
• Write Help Center articles or reports and support campaign management when needed.
• Identify opportunities to optimize and automate processes with cross-functional teams.

Job description

GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.

Your Role

Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You're the go-to person who makes sure every request is handled quickly, thoughtfully, and with care.

Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions.

Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes.

Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes.

Enjoy variety every day: One day you're writing articles for our Help Center or reports, the next you're in discussions with job boards or supporting campaign management - no two days are alike.

Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services.

Your Profile

• Full written and spoken fluency in German and English.
• You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products.
• You thrive on supporting others and communicating clearly comes naturally to you, whether it's via email, phone, or video.
• Staying organized in fast-paced situations is second nature to you.
• You're seeking a full-time role where you can contribute your strengths and grow with us over the long term.

Why GOhiring

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We'll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!