Head of Product Operations & Enablement (f/m/d)

JTL-Software GmbH; United States; À distance; USD 156 000 - 234 000; Plein temps

Avantages offerts par ce poste

Meal allowance up to €115 net per mês

Ergonomic workspace allowance

Team events and company gatherings

EGYM Wellpass

JobRad subsidy

Vermögenswirksame Leistungen

Company pension scheme

Résumé du poste

JTL-Software GmbH is seeking a Head of Product Operations & Enablement to build the operational foundation for its next chapter. You will design the goal system, the tooling, and enablement that makes every product manager better, acting hands-on in product and close to teams.

This remote-first senior role requires coordinating with Engineering, Marketing and GTM, with occasional on-site days in our office in Hürth (NRW).

Qualifications

• 8+ years in B2B SaaS product roles or product operations.
• Built or substantially professionalised a product operations function.
• PM craft: coached PMs and set standards.

Responsabilités

• Build Product Operations & Enablement as a new function with mandate and roadmap.
• Own the planning and steering system from quarterly planning to reviews.
• Create goal system with KPI and driver trees and reporting.
• Establish prioritisation governance with VP Product; one portfolio view.

Connaissances

Product management

Product operations

Leadership

Stakeholder management

Data analytics

AI in PM workflows

German language

Outils

Roadmapping tools

Data visualization

Description du poste

Your mission

JTL is one of the leading e-commerce platforms in the German-speaking market. Thousands of merchants run their business on our ERP, shop and fulfillment products every day. Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team. As Head of Product Operations & Enablement, you build and own the operational foundation this next chapter needs - the goal system, the tooling, and the enablement that makes every product manager better. This is a senior role for a strategic mind who is also a strong executor: hands‑on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence.

What you'll do

• You build Product Operations & Enablement as a new function: its mandate, priorities and roadmap for how the product org plans, decides and learns; you start as a team of one, build the systems yourself before you scale them.
• You own the planning and steering system of the product org - from quarterly planning to reviews and portfolio transparency - and design it to be light, fast and decision-oriented, up to C-level.
• You build the goal system from the ground up: KPI and driver trees, outcome-oriented targets, and reporting that makes product progress visible to leadership and the board.
• You establish prioritisation governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas.
• You raise PM craft across the team: you develop our leveling and job architecture further and establish onboarding, coaching formats and clear standards for what good discovery and delivery work looks like.
• You set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI-enabled ways of working across the whole product org.
• You work closely with Engineering, Marketing & GTM - making sure product plans, launches and go-to-market pull in the same direction.

Your profile

• 8+ years in product management and/or product operations in B2B SaaS or complex product environments, several of them at or close to leadership level. You have seen from the inside what a well‑run product org looks like.
• You have built or substantially professionalised a product operations function - portfolio steering, goal systems, team enablement - and can show what measurably changed as a result.
• PM craft credibility: you have worked as a product manager yourself or coached PMs hands‑on, and you set standards that PMs respect.
• Strong facilitation and stakeholder skills up to C-level: you turn planning and reviews into decision forums, not ceremonies.
• Data literacy: you think in KPIs and driver trees, are comfortable with product analytics, and build reporting that people actually use.
• You use AI as a natural part of your own work and have concrete experience embedding AI into PM workflows (drafting, synthesis, analysis) - scaling this across the org is a core part of the role.
• A good working knowledge of German is a strong plus.

What you'll find

You build and shape a new function with leverage across the entire product organization - in a profitable, growing company with an ambitious growth agenda. Direct line to the VP Product, short decision paths, and a real mandate to change how the org works. Remote‑first, with occasional on‑site days, mainly in our office in Hürth (NRW), for workshops, planning and team days.

Why us?

• Remote-first within Germany, with the option to work remotely from eligible countries for up to 180 days per year
• Meal allowance of up to €115 net per month
• Ergonomic workspace allowance for your home office setup
• Regular team events, company-wide gatherings, and summer and Christmas parties to stay connected as a remote-first company
• EGYM Wellpass and JobRad subsidy
• Financial benefits including capital-forming payments (Vermögenswirksame Leistungen) and a company pension scheme